Privacy Policy
This Privacy Policy describes how SPECIAL OPS PLUMBING, LLC (referred to as "we", "us", or "our") collects, uses, and protects the personal information you provide when you use our website or engage with our services. As a licensed and insured residential plumbing contractor serving the South Florida region, we are committed to ensuring the privacy and security of your personal information.
1. Information We Collect
We collect various types of information to provide and improve our plumbing services to you. This information may include:
Personal Information
This refers to information that can be used to identify you directly or indirectly. We may collect personal information when you contact us, request a service, or interact with our website. This may include:
- Contact Information: Your name, physical address, and phone number.
- Service Information: Details about the plumbing issues you are experiencing, property access information, and service history.
- Payment Information: While we do not directly store full payment card details on our servers, we may collect billing addresses and transaction details processed through secure third-party payment processors.
Non-Personal Information
This refers to information that cannot be used to identify you personally. This type of data is collected automatically when you visit our website and helps us understand how our site is used. It may include:
- Usage Data: Information about your interaction with our website, such as pages visited, time spent on pages, links clicked, and navigation paths.
- Device Information: Data about the device you use to access our website, including your IP address, browser type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our plumbing services, including scheduling appointments, performing repairs, and installations.
- To communicate with you regarding your service requests, appointments, updates, and customer support inquiries.
- To process transactions and send you invoices or service confirmations.
- To improve our website, services, and customer experience by understanding how our users interact with us.
- To respond to your questions, comments, or requests.
- To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, scheduling software providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website of any such change in ownership or control of your personal information.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place a service request or access your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information. Depending on applicable laws, these may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request the deletion of your personal information.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by mail at:
SPECIAL OPS PLUMBING, LLC
7572 NW 86th Terrace APT 203
Tamarac, FL 33321